Support, Engineering & Cybersecurity for Everyone!
Same great engineers, two perfect solutions!
IT-Shield Complete+
Fixed Costs, Unlimited Support
- Extensive maintenance included
- Monitoring & alerting for performance and errors
- Most support is included during normal working hours
- Monthly expenses mostly static due to inclusion of general desktop support
- Project & engineering labor is billed fixed fee or post work completion
- Phone, email, portal, and agent based support request methods included
- Normal working hours emergencies receive priority queueing at no additional cost
- Three year contract term (negotiable)
- ArcLight reviews billing, agents, and license subscriptions for accuracy monthly
ArcLight Security Suite (ALSS)
Granular Control, Pay-by-the-Minute Support
- No maintenance included
- Monitoring & alerting limited to security agents only
- All support is billed based on schedule of rates
- Monthly expenses are controlled by customer’s support demand. Less support needed means less expense each month
- Project & engineering labor is deducted from retainer on file. Must have sufficient retainer on file before any work can commence
- Emergency phone and non-emergency email support request methods included
- Normal working hours emergencies are billed at the prevailing emergency rate
- Month to month term
- Client is responsible for ensuring billing, agents, and license subscriptions are accurate
Features Comparison
| Feature | IT-Shield Complete+ | ArcLight Security Suite (ALSS) |
|---|---|---|
| Windows Patch Management | Included | Included |
| Common Application Patching | Included | Add-on |
| Vulnerability Monitoring & Alerting | Included | Add-on |
| 1st Layer Endpoint Threat Protection | Included | Included |
| 2nd Layer Endpoint Threat Protection | Add-on | Included |
| Reactive Support | Included | Add-on |
| Proactive Support | Included | Add-on |
| Proactive Maintenance | Included | Add-on |
| Endpoint Monitoring & Alerting | Included | Add-on |
| Server Backup | Add-on | Add-on |
| Computer Backup | Add-on | Add-on |
| Microsoft 365 Backup | Included | Add-on |
| Microsoft 365 Email Threat Protection | Included | Add-on |
| Endpoint & Cloud MFA | Included | Add-on |
| Support Portal | Included | Add-on |
| Easy Request Submission App | Included | Add-on |
| Web Content Filtering & Security | Included | Add-on |
| Subscription Maintenance | Included | N/A |
Flexible Managed Services For Everyone!
IT-Shield Complete+ is designed for organizations with 10+ employees who need comprehensive managed IT with predictable monthly costs and unlimited support. Ideal for businesses without in-house IT staff who prioritize accountability and professional accessibility. ArcLight Security Suite (ALSS) serves anyone from individual users to large enterprises with IT staff, providing robust security with pay-as-you-go support. Perfect for technically capable teams who can handle routine issues and want precise control over IT spending.
Pricing Example
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| Subscription | Total Computers + Servers | Cost Per | Total Cost Per Month | Onboarding Fee | Retainer Support |
|---|---|---|---|---|---|
| IT-Shield Complete+ | 10 | *$120 | *$1,200 | *$500 | N/A |
| ArcLight Security Suite | 10 | $25 | $250 | $250 | $250 |
Ready to Choose Your Solution?
Have questions? No problem! Give us a call at (918) 270-6600
or schedule a meeting with our Account Manager by clicking here.