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We reserve the right to cancel orders arising from errors, inaccuracies, or omissions.

Acceptance and Incorporation by Reference

This Order together with the Master Services Agreement and Service Attachments and other terms and conditions identified on Exhibit A, all of which are incorporated herein by reference (collectively, the “Agreement”) is between The Arclight Group (sometimes referred to as “we,” “us,” “our,” or “Provider”), and the customer identified on the Order (sometimes referred to as “you,” “your,” or “Client”). This Agreement is effective as of the date the Client accepts the Order (the “Effective Date”).

By signing or accepting this Order, Client acknowledges, represents, and warrants that it has read and agrees to the terms and conditions identified on Exhibit A to this Order which are incorporated as if fully set forth herein.

The parties hereby agree that electronic signatures to this Order shall be relied upon and will bind them to the obligations stated herein. Each party hereby warrants and represents that it has the express authority to execute this Agreement(s).

Exhibit A

Master Service Agreement General terms and conditions applicable to all Provider products
and Services.
Service Attachment for Managed Services Core managed services including monitoring, remote management,
and helpdesk.
Schedule of Third-Party
Services
Notice of third-party
service providers and waiver of claims.
Service Level Objectives Targeted response times depending on level of severity of an
outage
Data Processing Agreement HIPAA, BAA, GLBA, GDPR, and other data processing agreement related items
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