Expert IT support, the minute you need it — and never billed for a minute you don’t.
Keep a prepaid support balance on file and draw from it by the minute: help-desk fixes, engineering and project work, and 24/7 emergencies. No monthly minimums, no long-term contract, and nothing is ever billed in arrears.
Pay by the minute
$2–$4 / minute, metered in real time against your prepaid balance.
Your balance is your cap
We never bill in arrears or for a surprise you didn’t approve.
24/7 emergency line
A dedicated number that jumps to the top of the queue when you’re down.
No contract required
Buy a block, get support. Works with or without other ArcLight products.
Built for the way you actually buy support
Whether ArcLight already manages your environment or you’re reaching out for the first time, one prepaid retainer covers every kind of hands-on help.
Power every request from one balance
Your retainer fuels every hands-on request we handle for you — day-to-day desktop fixes, planned engineering projects, and after-hours emergencies — all drawn from a single prepaid balance, at the rate for that tier.
- One balance across help-desk, engineering & emergency work
- Keep at least $250 per PC on file so nothing waits on funding
- Automatic top-up reminders before your balance runs low
Senior IT help, without the commitment
A retainer is the simplest way to get experienced engineers on demand — no long-term contract, no monthly minimum. Prepay a block, and our team is ready for whatever you throw at it, from a one-off project to a full-blown outage.
- No long-term commitment and no monthly minimum
- Flexible IT support on your terms — pay only for time used
- A frictionless first step before a managed-services plan
How the retainer works
A support retainer is a pre-paid balance you keep on file. When you need hands-on help — a desktop fix, a planned project, or an after-hours emergency — the time is drawn down against your balance at the rate for that tier. Because the work is pre-paid, your retainer balance is always your spending cap: we never bill you in arrears or for a surprise you didn’t approve.
What your retainer covers
- Desktop / help-desk support — $2/min
- Onsite, project & engineering labor — $3.25/min
- 24/7 emergency phone support — $4/min
A retainer is not required to own ArcLight products, but all hands-on support requires a pre-paid retainer on file. We recommend keeping at least $250 per PC on file so an issue is never delayed waiting on a balance.
Labor rates drawn from your retainer
Pay by the minute — pick the lane that matches the problem. Every tier draws from the same pre-paid retainer balance.
Desktop Support Labor
- Email submitted support
- Call back support
- Remote support
Day-to-day end-user fixes — slow PCs, software installs, printer issues, whitelisting. Worked in the order received.
Engineering & Project Labor
- Email request to kick things off
- Engineering consultation scheduling link provided
- Call back support
Work that needs senior skill — network design, migrations, server configuration, larger projects.
24/7 Emergency Support
- Dedicated emergency phone number
- Top of the queue, ahead of all other work
- 1-hour minimum, then per-minute
Top-priority phone line for when the business is actually down. One-hour minimum per incident; any call to the emergency line is billed at the emergency rate.
What people put their retainer to work on
A few of the most common requests — but if it’s hands-on IT, your retainer covers it.
Everyday desktop fixes
Slow or broken PCs, printers, password resets, and the small things that stall a workday.
Software & whitelisting
Installs, configuration, and application allow-listing across your team’s machines.
Network & server projects
Network design, server builds, and infrastructure work handled by senior engineers.
Email & migrations
Mailbox moves, tenant migrations, and the cutover work that has to go right the first time.
After-hours outages
When the business is down at 2 a.m., the emergency line gets a senior tech on it fast.
Security incident response
Containment and cleanup when something gets through — backed by the ArcLight Security Suite.
Pre-purchase your support retainer
Buy retainer in $250 blocks — add as many as you need. No work is billed in arrears; your balance is always your spending cap.
Add retainer to your cart
Use the stepper to buy as many $250 blocks as you need. We recommend at least $250 per PC so support is never delayed waiting on a balance.
- Email support — $2/min
- Onsite, project & engineering support — $3.25/min
- 24/7 emergency phone support — $4/min (1-hour minimum per incident)
- Top-up invoices sent automatically when your balance runs low
Blocks in cart:
1 block × $250Common questions
Everything you need to know before you buy.
Is a retainer required to work with ArcLight?
How is my time billed?
Will I ever get a surprise bill?
How much retainer should I keep on file?
Can I use the retainer for a one-time project or emergency only?
Ready when you are
Pre-purchase a block now and your balance is on file the moment you need help — or talk to our team about the right amount for your environment.
Questions first? Call (918) 270-6600 or email sales@arclightgroup.com — serving Tulsa & greater Oklahoma.