Tier2Tickets

Tier2Tickets is an intelligent ticketing platform that automates incident response and resolution by capturing comprehensive diagnostic data at the moment of ticket submission. The platform saves 10-15 minutes on every ticket by automating all tier 1 diagnostics the moment a customer submits a ticket, creating “perfect tickets, every time”.

• Automated Diagnostics Collection
• User Action Recording
• PSA Integration
• Customizable Ticket Fields
• Advanced Rules Engine
• HIPAA Compliance Ready
• No User Authentication Required